Privacy Policy

Effective date: May 11, 2026

This Privacy Policy describes how Lagasse AI LLC ("Lagasse AI," "we," "us," or "our") collects, uses, and protects information you provide when you visit our website at lagasseai.netlify.app (the "Site") or use our services. Lagasse AI LLC is a Wyoming limited liability company with a mailing address at 1327 Alto Drive, Richardson, TX 75081.

By using the Site or our services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or our services.

1. Information We Collect

1.1 Information you provide directly

When you fill out the chat widget on our Site, submit an inquiry, book a discovery call, or contact us by email or phone, you may provide:

Name
Business name
Email address
Phone number
Information you choose to share about your business, goals, or inquiry

1.2 Information collected automatically

When you visit the Site, our hosting provider and analytics tools may automatically collect limited technical information such as IP address, browser type, device type, pages visited, referring URL, and timestamps. This data is used to operate the Site, improve performance, and detect abuse.

1.3 Information from our service operations

If you become a client and we operate AI voice or automation services on your behalf, we process call recordings, transcripts, message content, and contact records on your behalf as a service provider. This data is governed by our service agreement with you, not this Privacy Policy.

2. How We Use Your Information

We use the information you provide to:

Respond to your inquiry, support request, or booking
Provide and improve our services
Send service-related communications (booking confirmations, appointment reminders, account notifications)
Comply with legal obligations
Protect against fraud, abuse, and security risks

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

3. SMS and Text Messaging

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information collected through SMS communications (mobile opt-in data and consent) are excluded from sharing with any third party, except as required to operate the messaging service itself (for example, our telecom provider).

3.1 What you're agreeing to

If you submit your phone number through our chat widget, opt in on a call, or otherwise consent to receive text messages from Lagasse AI, you agree to receive transactional and service-related SMS messages from us. These may include:

Booking confirmations and appointment reminders
Replies to inquiries you initiated
Service updates and operational notifications
Follow-up communications related to a request you made

3.2 Message frequency, cost, and carrier disclaimer

Message frequency varies based on your interactions with us. Message and data rates may apply based on your wireless carrier plan. Carriers are not liable for delayed or undelivered messages.

3.3 How to opt out

You may opt out of receiving SMS messages from Lagasse AI at any time by replying STOP to any message we send. After you reply STOP, we will send one final confirmation message and you will not receive further SMS from us unless you opt in again.

For help, reply HELP to any message, or contact us at scott@lagasse.ai or (972) 640-9116.

3.4 Opt-in record

Your opt-in to receive SMS is recorded with the timestamp, the consent language shown to you, and the source of the opt-in. We retain this record for compliance purposes.

4. How We Share Information

We share information only as follows:

Service providers: We use trusted third-party services to operate Lagasse AI (for example, hosting, email, customer relationship management, telecom/SMS delivery, payment processing). These providers are bound by contract to use your information only to provide services to us.
Legal compliance: We may disclose information when required by law, subpoena, or to protect the rights, safety, or property of Lagasse AI, our clients, or others.
Business transfers: If Lagasse AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell personal information, and we do not share SMS opt-in data or consent data with third parties for marketing purposes — period.

5. Data Retention

We retain personal information for as long as needed to fulfill the purpose for which it was collected, to comply with legal and tax obligations, and to resolve disputes. You may request deletion of your information at any time by emailing scott@lagasse.ai; we will honor the request unless we are legally required to retain certain records.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorized access, and unauthorized disclosure. No system is perfectly secure; we cannot guarantee absolute security, but we work to protect your information consistent with industry-standard practices.

7. Your Choices and Rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain uses (such as SMS messaging, by replying STOP)
Withdraw consent where consent is the basis of processing

To exercise these rights, contact us at scott@lagasse.ai. We will respond within 30 days.

8. Cookies and Similar Technologies

The Site may use cookies and similar technologies for basic site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

9. Children's Privacy

Our Site and services are intended for businesses and adult users. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us at scott@lagasse.ai and we will delete it.

10. International Users

Lagasse AI is operated from the United States and processes data on US-based infrastructure. If you access the Site from outside the US, you consent to the transfer of your information to the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective date" at the top of the page. Material changes will be communicated through the Site or by email where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or our handling of your information, contact us:

Lagasse AI LLC
Mailing address: 1327 Alto Drive, Richardson, TX 75081
Email: scott@lagasse.ai
Phone: (972) 640-9116